Hurricane Ian Network Restoration Update From Comcast

Our response team of more than 1,700 technicians, network maintenance and engineering specialists continue to make steady progress repairing the damages to our equipment and infrastructure from Hurricane Ian and restoring connectivity to impacted customers as quickly as possible.

For our customers in our restoration areas, we hear you and understand your frustration. No matter the circumstances, our crews will continue to work until we have restored services for every impacted customer.

Currently we have 13 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored.  It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.

Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs. 

Restoration Timeline by Location

If you are in a predominantly restored location and find that after restarting your modem your services are still not working, please chat with a Xfinity assistant for help or call 1-800-XFINITY (1-800-934-6489) to report service interruptions.